Turn Frustration into Fame: United Breaks Guitars
July 10th, 2009It’s delightful when a big company which acts shamefully and gets its cummupins! Dave Carroll, my latest hero, refused the runaround United Airlines gave him after they admittedly broke his $3500 guitar. After nine months of endess frustration trying to get reimbursed but getting the runaround, he decided to put his complaint [...]
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